How we onboard clients:

→ Discovery Call - We sit down on a call to see if Naamche is the best fit for you

→ Onboarding

• We invite you over to our Slack Channel (anyone from your team can join)
• We invite you over to our Notion 💙 (transparency is the motto at Naamche. We keep everything in one place so nothing is lost in translation)
• You get direct access to everyone on the team. We’re not middlemen. We’re partners.
• We send out weekly reviews to keep you up-to-date. You can also access the daily standup reports (if you prefer day-to-day updates). Everything in your Notion!
• You get an invite for a Weekly Check-in meeting for the project

We’re constantly improving our operations using tools and AI.

If there’s something that’s bugging you, let us know, and we’ll sort it out.

What do we care about at Naamche?

Two things that irk founders about agencies are:

→ They’re not flexible

→ They’re not transparent

Our goal with Naamche is to solve these problems by putting the focus on “micro-interactions” that make relationships great.

This is why we’re focused on providing daily reports, having weekly check-in meetings, and putting everything in one place in Notion.

The Naamche Playbook:

Phase 1: Discovery and Experience Design

In Phase 1, our focus is on understanding the problem space. We optimize for the following questions:

• What is the “problem” that the targeted user faces?
• What is the “proposed solution?”
• And how “the proposed solution” works

To achieve this: We go through four stages in our Experience Design phase: Discover, Define, Develop, and Deliver.

This goes for both our Design and Technical Development processes.

👉 Step 1: Design Discovery

The Discovery Stage includes:

• Kick-off Meeting (design team and stakeholders): We use this time to evaluate the project’s status and plan out a roadmap for the required features and functionalities.
• Mind maps, brainstorming, and multi-perspective problem framing
• Reverse Thinking: We try finding an answer for one question: ****If this were true (the future with the product), how would life for the customers look? Would it improve? Would they never want to go back to their initial state?
• Secondary research of the space.